Infrastructure Issue Affecting Customer Sites

Incident Report for Pantheon Operations

Resolved

The issue affecting SFTP and Git operations has been fully resolved. All systems are now operating normally, and our monitoring confirms stability.

Thank you for your patience while we worked to address this.
Posted May 28, 2025 - 07:00 PDT

Monitoring

A fix has been implemented for the issue affecting SFTP and Git operations. We are currently monitoring system performance to ensure stability and full recovery.

We'll continue to keep a close eye on the situation and will provide a final update once we've confirmed the issue is fully resolved. Thank you for your patience throughout this process.
Posted May 28, 2025 - 06:00 PDT

Identified

We've identified the root cause of the issue affecting SFTP and Git operations. Our team is now working on implementing a fix to restore normal functionality.
Posted May 28, 2025 - 05:29 PDT

Update

We are still investigating the issue affecting SFTP and Git operations. Our engineers are actively analyzing potential root causes and continue to work toward a resolution.

Thank you for bearing with us.
Posted May 28, 2025 - 04:58 PDT

Update

Our team continues to investigate the issue affecting SFTP and Git operations. We're making progress in narrowing down the cause and are working to implement a solution.

We'll provide the next update within 45 minutes or as soon as new information is available. Thank you for your ongoing patience.
Posted May 28, 2025 - 03:51 PDT

Update

We are still actively investigating the issue impacting SFTP and Git operations. Our engineering team is reviewing system components and logs to isolate the root cause.

We appreciate your continued patience and will share another update within the next 30 minutes or as soon as more information becomes available.
Posted May 28, 2025 - 03:13 PDT

Update

Our team is continuing to investigate the infrastructure issue affecting SFTP and Git operations. We are actively working to identify the root cause and will provide another update within the next 30 minutes.

Thank you for your patience as we work to resolve this.
Posted May 28, 2025 - 02:37 PDT

Investigating

We're currently addressing an infrastructure issue impacting SFTP and Git operations.
Posted May 28, 2025 - 01:58 PDT
This incident affected: Terminus Operations and Git.