Pantheon Operations Status

Pantheon Operations

Filesystem Access Issues

Update - We are continuing to investigate the root cause of the Filesystem Access Issues.

Thank you for your patience and understanding.
Mar 13, 2026 - 21:02 PDT

Update - We are continuing to investigate the issue with filesystem access.

If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites.

We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.
Mar 13, 2026 - 12:34 PDT

Update - Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority.

We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.
Mar 13, 2026 - 05:25 PDT

Update - Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution.
The investigation remains active and is our top priority.

We'll be updating the status within 6 hours from now, or sooner if new information becomes available.
We appreciate your continued patience on this.
Mar 12, 2026 - 11:44 PDT

Update - Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.
Mar 12, 2026 - 03:53 PDT

Update - We are continuing to investigate the root cause of the Filesystem Access Issues.

Thank you for your patience and understanding.
Mar 11, 2026 - 21:07 PDT

Update - We are continuing to investigate the root cause of the Filesystem Access Issues.

Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
Mar 11, 2026 - 16:02 PDT

Update - We are continuing to investigate this issue.
Mar 11, 2026 - 12:32 PDT

Investigating - We are currently investigating reports of filesystem permission errors affecting select sites.
Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix.

Current Workaround:
While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately.

If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket.
Our team is standing by to apply the necessary manual adjustments to your environment.

We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available.
Thank you for your continued patience.
Mar 11, 2026 - 08:49 PDT

Customer Sites Degraded Performance

Dashboard Operational

Global CDN Operational

Spinup Operations Operational

Workflow Operations Operational

Support Tickets Operational

Support Chat Operational

Terminus Operations Operational

Site Certificate Provisioning Operational

Billing Operations Operational

Autopilot Operational

Git Operational

Front-End Sites (Beta) Operational

Content Publisher (Public Preview) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Customer Site Availability

Fetching

Dashboard Response Time

Fetching

Past Incidents

Mar 14, 2026

No incidents reported today.

Mar 13, 2026

Unresolved incident: Filesystem Access Issues.

Mar 12, 2026

Mar 11, 2026

Mar 10, 2026

Routine Maintenance Impacting Dashboard

Completed - The scheduled maintenance has been completed.
Mar 10, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 18:00 PDT

Scheduled - In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, March 10, 2026.

During this maintenance window, limited functionality will be available on the Pantheon Dashboard. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize any disruption.

We do not anticipate any impact to your site(s) uptime during this maintenance window.

We understand the importance of our services to your business, and we assure you that our team will complete the maintenance as quickly as possible. We will also keep you informed of any updates or changes during the maintenance process. Should you have any questions or concerns, please reach out to our customer support team via chat or email us at the Pantheon Helpdesk.
Mar 5, 05:58 PST

Mar 9, 2026

Degraded platform workflows

Resolved - This incident has been resolved.
Mar 9, 07:11 PDT

Monitoring - A fix has been implemented, and we are actively monitoring the results.

We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.
Mar 9, 06:28 PDT

Update - We are continuing to work on a fix for the degraded Dashboard and Workflows performance. Our engineers are actively working on a fix, and we'll provide regular updates on this page.
Mar 9, 06:20 PDT

Update - We are continuing to work on a fix for this issue and making progress. We'll post another update in 2 hours, or sooner if significant progress is made.
Mar 9, 03:11 PDT

Update - We are continuing to work on a fix for this issue.
Mar 9, 00:31 PDT

Identified - The issue has been identified, and we are currently working on a fix.
Mar 8, 22:35 PDT

Update - We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available.
Mar 8, 19:36 PDT

Update - We are actively investigating the issue and will continue to provide updates as more information becomes available.

If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk.
Mar 8, 18:40 PDT

Update - We are continuing to investigate this issue.
Mar 8, 17:36 PDT

Investigating - We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing workflows are not affected. This does not affect site uptime.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend pausing the use of code deploys, multidev environment creation, clone workflows, and triggering manual backups until the issue is resolved.
Mar 8, 17:30 PDT

Mar 8, 2026

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.