Update - All live sites have been remediated. Batch remediation for non-live sites is in progress.
We'll share another update as remediation progresses.
Nov 06, 2026 - 05:28 PST
We'll share another update as remediation progresses.
Nov 06, 2026 - 05:28 PST
Update - Batch remediation is continuing, and Solr indexing has been restored for many affected sites.
Some live sites still require manual attention, and additional remediation is planned to begin today.
Non-live environments will be addressed at a lower priority.
We’ll continue monitoring Solr indexing and share another update if anything changes.
If you need immediate assistance, start a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
Nov 03, 2026 - 09:59 PST
Some live sites still require manual attention, and additional remediation is planned to begin today.
Non-live environments will be addressed at a lower priority.
We’ll continue monitoring Solr indexing and share another update if anything changes.
If you need immediate assistance, start a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
Nov 03, 2026 - 09:59 PST
Update - We are continuing to monitor for any further issues. Should you require immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
Nov 02, 2026 - 13:53 PST
Nov 02, 2026 - 13:53 PST
Update - We are continuing to monitor the implemented fix and Solr indexing results for affected sites. We'll share another update if the status changes. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io.
Nov 01, 2026 - 11:00 PST
Nov 01, 2026 - 11:00 PST
Update - We are continuing to monitor the implemented fix and results.
If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
Nov 01, 2026 - 03:24 PST
If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
Nov 01, 2026 - 03:24 PST
Update - Solr indexing has been mostly restored for the affected subset of sites, and we are continuing to monitor the results. We will share another update if there is a change. Thank you for your patience.
If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
Oct 31, 2026 - 16:33 PDT
If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
Oct 31, 2026 - 16:33 PDT
Update - We are observing the fix for any further issues. Thank you for your patience.
Oct 31, 2026 - 03:00 PDT
Oct 31, 2026 - 03:00 PDT
Update - We are continuing to monitor the implemented fix for any further issues. Thank you for your patience.
Oct 30, 2026 - 19:38 PDT
Oct 30, 2026 - 19:38 PDT
Update - Solr indexing remains under observation, with the fix still in place. We will post again if the status changes.
Oct 30, 2026 - 11:50 PDT
Oct 30, 2026 - 11:50 PDT
Update - We have received no new reports of Solr indexing issues. The fix remains in place, and we are continuing to monitor its results. We will share another update if there is a change.
Oct 30, 2026 - 07:59 PDT
Oct 30, 2026 - 07:59 PDT
Update - We have received no new reports of Solr indexing issues since our last update. The fix restored indexing for most affected sites with no action needed on their side. We are continuing to work on the remaining sites and will follow up with those customers directly. We will share another update if there is a change.
Oct 30, 2026 - 03:13 PDT
Oct 30, 2026 - 03:13 PDT
Update - No new reports with solr issue but we are still monitoring the results of the implemented fix.
Oct 29, 2026 - 23:41 PDT
Oct 29, 2026 - 23:41 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 2026 - 21:16 PDT
Oct 29, 2026 - 21:16 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 29, 2026 - 19:52 PDT
Oct 29, 2026 - 19:52 PDT
Investigating - We are investigating Solr issue where indexing fails on a subset of sites. Our engineering team is investigating the cause and working toward a resolution. We will provide another update as more information becomes available.
Oct 29, 2026 - 17:36 PDT
Oct 29, 2026 - 17:36 PDT
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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
Routine Maintenance for Platform Security & Stability Updates Nov 10, 2026 18:00-21:00 PST
In order to improve the customer experience and keep our systems updated with the latest scalable technologies, Pantheon will be performing scheduled maintenance on Tuesday, November 10, 2026.
This maintenance includes upgrading infrastructure components to maintain compliance, applying security patches, and improving error reporting for customer workflows.
What you need to do: No action is needed. If your site uses Object Cache (Redis) for sessions or as a database, expect a short outage. Avoid initiating deployments or database updates during the maintenance window if possible.
What you may notice:
- Sites that use Object Cache may load more slowly or experience brief unavailability for 3 to 10 minutes
- Sites that use Object Cache for sessions or as a database may be disrupted until it returns
- Deploys and database updates initiated during the window may fail mid-run. Other workflows may experience brief delays. Failures can be retried with no partial state.
- Dashboard may experience temporary interruption
Your site data and databases are not affected.
We will post updates on the Pantheon status page. If you have questions, contact support by chat or at helpdesk@pantheon.io.
Posted on Nov 05, 2026 - 06:17 PST
This maintenance includes upgrading infrastructure components to maintain compliance, applying security patches, and improving error reporting for customer workflows.
What you need to do: No action is needed. If your site uses Object Cache (Redis) for sessions or as a database, expect a short outage. Avoid initiating deployments or database updates during the maintenance window if possible.
What you may notice:
- Sites that use Object Cache may load more slowly or experience brief unavailability for 3 to 10 minutes
- Sites that use Object Cache for sessions or as a database may be disrupted until it returns
- Deploys and database updates initiated during the window may fail mid-run. Other workflows may experience brief delays. Failures can be retried with no partial state.
- Dashboard may experience temporary interruption
Your site data and databases are not affected.
We will post updates on the Pantheon status page. If you have questions, contact support by chat or at helpdesk@pantheon.io.
Posted on Nov 05, 2026 - 06:17 PST