Dashboard Performance Issues
Update - We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.
Aug 04, 2026 - 11:44 PDT
Investigating - Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible.
Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.
- If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.
- We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.
Aug 04, 2026 - 11:37 PDT
Customer Sites Operational
Dashboard Degraded Performance
Global CDN Operational
Spinup Operations Operational
Workflow Operations Degraded Performance
Support Tickets Operational
Support Chat Operational
Terminus Operations Degraded Performance
Site Certificate Provisioning Operational
Billing Operations Operational
Autopilot Operational
Git Operational
Front-End Sites (Beta) Operational
Content Publisher (Public Preview) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Customer Site Availability
Fetching
Dashboard Response Time
Fetching

Aug 4, 2026

Unresolved incident: Dashboard Performance Issues.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Dashboard login and Terminus errors
Resolved - This incident has been resolved.
Jul 30, 07:43 PDT
Monitoring - A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.
Jul 30, 07:18 PDT
Identified - The issue has been identified and a fix is being implemented.

If you require urgent assistance, please contact Pantheon Support at helpdesk@pantheon.io.
Jul 30, 06:55 PDT
Investigating - We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected.

We will provide our next update as soon as more information becomes available.
Jul 30, 06:25 PDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Dashboard Login Issues
Resolved - This incident has been resolved. Google login option is now working as expected

Thank you for your patience.
Jul 27, 04:49 PDT
Monitoring - A fix has been deployed, and the initial Dashboard login tests reflect positive results. Our team is closely monitoring.

We will provide a final update once the resolution is verified.

If you continue to experience the same issue, please contact us directly at helpdesk@pantheon.io.
Jul 27, 03:09 PDT
Update - We’re actively investigating the issue and will keep you updated.

For urgent support, please contact helpdesk@pantheon.io.
Jul 27, 01:38 PDT
Investigating - We are currently experiencing an issue with the "Connect to Google" login option on the Pantheon Dashboard. All live sites remain fully operational and unaffected.

Our engineering team is actively working to identify the root cause and implement a resolution. If you need immediate assistance, please contact us by email at helpdesk@pantheon.io.

We will provide our next update as soon as more information becomes available.
Jul 27, 00:33 PDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Intermittent Dashboard Errors
Resolved - This incident has been resolved.
Jul 24, 09:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 08:49 PDT
Identified - The issue has been identified and a fix is being implemented.

We'll provide further updates as soon as more information becomes available.
Jul 24, 08:26 PDT
Investigating - We are currently experiencing an issue causing intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.

Our engineering team is actively working to identify the root cause and implement a resolution.
If you require immediate assistance, please contact us via email: helpdesk@pantheon.io

We will provide the next update as soon as more information becomes available.
Jul 24, 07:21 PDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Site availability issues
Resolved - This incident has been resolved.
Jul 22, 03:27 PDT
Update - We are continuing to monitor the results.

We will provide our next update in 3–4 hours, or sooner if new information becomes available.

If you need immediate assistance or encounter any issues, please submit a support ticket at helpdesk@pantheon.io or contact us through live chat.
Jul 21, 09:31 PDT
Update - The fix remains stable, with no new issues detected.

We're continuing to monitor system metrics and logs to confirm the resolution holds. We'll post again once we have new findings.
Jul 20, 21:53 PDT
Update - We are closely monitoring the recent fix and have not identified any new issues.

We will provide further updates as they become available.
Jul 20, 16:29 PDT
Update - We are continuing to monitor for any further issues.
Jul 20, 14:37 PDT
Monitoring - We've deployed a fix for the workflow availability issues and expect systems to recover shortly. Engineers are actively monitoring the rollout to confirm that pushing code, creating environments, and running scheduled tasks return to normal.
Jul 20, 14:36 PDT
Investigating - We're investigating site availability issues affecting workflows. This may impact your ability to push code, create environments, or run scheduled tasks. Our engineers are actively working on a fix, and we'll post updates here regularly.
Jul 20, 14:09 PDT

Jul 21, 2026

WordPress 7.0.2 wp2shell
Resolved - This incident has been resolved.
Jul 21, 14:33 PDT
Update - Network mitigations are now active and successfully blocking exploit attempts against vulnerable API endpoints without affecting normal site operations. Continuous monitoring is in place.

This platform-level mitigation is a safeguard, not a permanent fix for your application. To fully secure your environment, update WordPress core immediately as detailed in the Pantheon Documentation: https://docs.pantheon.io/core-updates
Jul 21, 14:33 PDT
Update - We are continuing to monitor traffic patterns and adapt network-level mitigations in response.
Jul 21, 06:43 PDT
Update - We can observe our mitigations denying an increasing volume of requests and are continuing to gather data to enhance our response.

We will provide an update Tuesday morning.
Jul 20, 15:20 PDT
Monitoring - Summary
On July 17, 2026, the WordPress security team disclosed two chained vulnerabilities in WordPress core, publicly referred to as "wp2shell":

- CVE-2026-60137 — a SQL injection issue in WordPress core (WP_Query / author__not_in).
- CVE-2026-63030 — a REST API batch-route confusion issue which, chained with the above, can lead to unauthenticated remote code execution.

Who is affected
This affects specific versions of WordPress core:

- 6.9.x — affected by both issues (RCE-capable). Patched in 6.9.6.
- 7.0.x — affected by both issues (RCE-capable). Patched in 7.0.2.
- 6.8.x — affected by the SQL injection issue only (not the full RCE chain). Patched in 6.8.6.

Sites already on 6.8.6 / 6.9.6 / 7.0.2 or later, or on versions prior to 6.8, are not affected by this chain.

Why it matters
Chained together, these vulnerabilities can allow an unauthenticated attacker to execute code against a vulnerable site.

Pantheon’s immutable containers prevent the deployment of webshells, bitcoin miners, or other exploits that leverage a downloaded payload in production environments. However, SQL Injection can still be used to deface or hijack sites.

Because working exploits are publicly available, we expect attack volume to rise.

What you should do — action required
Update WordPress core to a patched version as soon as possible — 7.0.2, 6.9.6, or 6.8.6 depending on your branch — from your Pantheon Dashboard or via Terminus. Updating core is the definitive fix. See the WordPress 7.0.2 Security Release note: https://docs.pantheon.io/release-notes/2026/07/wordpress-7-0-2

What Pantheon is doing
- We are actively monitoring platform traffic for exploitation attempts targeting the affected REST API endpoint.
- We have observed sites being probed for vulnerability and have actively mitigated against sources of scripted activity already.
- We are deploying targeted mitigations at the network level to programmatically prevent exploit attacks across the platform and can confirm that released exploit code is being mitigated.
- Will update this post with more information as those efforts progress.
Jul 20, 12:26 PDT
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