Solr indexing has been mostly restored for the affected subset of sites, and we are continuing to monitor the results. We will share another update if there is a change. Thank you for your patience.
If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email helpdesk@pantheon.io for direct assistance.
Posted Oct 31, 2026 - 16:33 PDT
Update
We are observing the fix for any further issues. Thank you for your patience.
Posted Oct 31, 2026 - 03:00 PDT
Update
We are continuing to monitor the implemented fix for any further issues. Thank you for your patience.
Posted Oct 30, 2026 - 19:38 PDT
Update
Solr indexing remains under observation, with the fix still in place. We will post again if the status changes.
Posted Oct 30, 2026 - 11:50 PDT
Update
We have received no new reports of Solr indexing issues. The fix remains in place, and we are continuing to monitor its results. We will share another update if there is a change.
Posted Oct 30, 2026 - 07:59 PDT
Update
We have received no new reports of Solr indexing issues since our last update. The fix restored indexing for most affected sites with no action needed on their side. We are continuing to work on the remaining sites and will follow up with those customers directly. We will share another update if there is a change.
Posted Oct 30, 2026 - 03:13 PDT
Update
No new reports with solr issue but we are still monitoring the results of the implemented fix.
Posted Oct 29, 2026 - 23:41 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 29, 2026 - 21:16 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 29, 2026 - 19:52 PDT
Investigating
We are investigating Solr issue where indexing fails on a subset of sites. Our engineering team is investigating the cause and working toward a resolution. We will provide another update as more information becomes available.